FAQs – PandaZzz

Product Pamphlets

Download the product pamphlet here

SHIPPING

Shipping on all orders is 100% free and impressively fast.

Most orders are processed the same day they are placed, and your order will most likely arrive at your door within 5 business days*. We do everything we can to ensure that your order arrives on time, but we can’t control delays caused by our fulfilment partners.

* Business days do not include the day the order was placed, weekends, or federal holidays. Shipments to remote locations may take more than 5 days to arrive.

Using the tracking number provided with your order, it may be possible to contact the fulfilment company and select a particular time for delivery or provide other special instructions.

Yes, we ship to all locations in the United States. Contact us for more information on shipments to US territories and other remote locations.here

We work with a variety of fulfilment partners throughout the United States to ensure a reliable and professional delivery experience.

PAYMENT

We accept payment from major credit cards (excluding American Express), Shop Pay, Apple Pay, and PayPal.

Yes. We’ve partnered with Affirm to enable installment payments for our mattresses and toppers.

If you purchased a Panda product for your business, you can use your emailed order confirmation for tax refund purposes.

RETURNS

You can return mattresses and toppers within 100 days of delivery and other Panda products within 30 days of delivery. To arrange your return, contact us via phone or email and provide your order number. We will issue a refund immediately, and we’ll arrange a date and time for your mattress to be picked up. The return process may vary slightly for non-mattress items. Learn more about our return policy here.

WARRANTY

No. Your warranty automatically begins on the day your product is delivered.

Yes, we provide warranties with all of our products. Warranty terms vary depending on the item in question. Learn more about our warranties here.

MATTRESSES

Twin - 37x74

Full - 53x74

Queen- 59x79

King- 75x79

California King- 71x83

Your Panda mattress will arrive vacuum-compressed in a compact box. It is recommended that you open and unseal your mattress within 24 hours of delivery.

Compressing our mattresses does not damage them in any way. We choose this shipment method for three reasons:

1. Shipping compressed mattresses costs less, which allows us to lower our prices.

2. Compressing mattresses allows us to fit more mattresses in a single vehicle, reducing fossil fuel emissions.

3. Compressed mattresses are easier to move into place once they’re delivered.

Yes, Panda mattresses are compatible with all forms of conventional and platform bed frames. They even work with adjustable beds.

We specifically designed our mattress to be ideal for people with joint issues and similar conditions. Our innovatively engineered memory foam mattresses provide an ideal balance of softness and support.

We recommend that you allow your mattress to decompress for a full 24 hours before sleeping on it for the first time.

The covers of the Panda Classic and Panda Junior mattresses are fully removable, and they can be machine-washed. Hang your mattress cover to dry — do not place it in the dryer.

We offer a 1-year warranty on our mattress covers and a 12-year warranty on our mattress cores. Learn more about our warranties here.

We offer a 100-night trial period for our mattresses. You can return your mattress within 100 days of the date of delivery for a full refund. Learn more about our return policy here.

All Panda products are certified by CertiPUR-US® and OEKO-TEX®. Our memory foam is certified by CertiPUR-US®, and our fabrics are certified by OEKO-TEX®.

Never. Once a Panda mattress has been vacuum-compressed once, it cannot be compressed again. If your mattress arrives fully compressed, that’s a guarantee it’s brand-new.

Sleep research indicates that it can take your body between 30-45 days to acclimate to a new mattress. We suggest that you try your new Panda mattress for at least 45 days before you decide if it’s right for you.

The Panda Junior mattress is offered in Twin and Full sizes. The Panda Classic mattress is offered in Twin, Full, Queen, King, and California King sizes.

TOPPERS

Each Panda topper is designed to be a perfect match for its particular mattress size. Our toppers are offered in Twin, Full, King, Queen, and California King sizes.

Adding a topper to a worn-out mattress can infuse it with new life. If your mattress is broken, contains damaged sections, or has protruding springs, however, it’s time to select an upgrade.

Yes, Panda toppers are suitable for children aged 3 or older.

Compressing our toppers does not damage them in any way. We choose this shipment method for three reasons:

1. Shipping compressed toppers costs less, which allows us to lower our prices.

2. Compressing toppers allows us to fit more toppers in a single vehicle, reducing fossil fuel emissions.

3. Compressed toppers are easier to move into place once they’re delivered.

We recommend that you remove your Panda topper from its box as soon as possible.

Your compressed mattress topper will fully inflate within around 12 hours. We recommend that you wait 24 hours, however, before sleeping on your topper for the first time.

The Panda Ventilated Gel Topper can be spot-cleaned as necessary. The Panda Double-Quilted Topper features a fully removable cover that can be machine-washed and hang-dried.

We offer a 100-night trial period for our toppers. You can return your topper within 100 days of the date of delivery for a full refund. Learn more about our return policy here.

Your Panda topper will arrive vacuum-compressed in a compact box.

Yes. Shipping is free for all orders regardless of your order total.

Yes, returns are free for all orders.

We offer our toppers in a wide variety of sizes (metric dimensions):

Single bed: 180*90, 200*90, 190*90 and 200*90. All these sizes fit a child bed or can be used as an extra mattress for friend’s bed. These sizes also fit a two-mattress adjustable bed or a double bed with separate mattresses.

One-and-a-half bed: 190*120 and 200*120

Double Bed: 190*140 (standard double size), 200*140, 190*150, 190*160, 200*160 (queen size) and 200*180 (king size)

PILLOWS

We designed our pillows to be ideal for every sleeping position. The Panda Hybrid pillow even features two distinct sides to better accommodate your sleeping habits.

We offer a 30-night trial period for our pillows. You can return your pillow within 30 days of the date of delivery for a full refund. Learn more about our return policy here.

Yes. Shipping is free for all orders regardless of your order total.here

Hybrid pillow – 15*45*65 cm – the height of the pillow can be adjusted by removing some of the visco flakes until you reach the desired height.

Active charcoal pillow – 12*55*35 cm

Since they do not take up much space, our pillows are not vacuum-compressed for shipping. They arrive at your door fully inflated and ready to go.

The Panda Hybrid pillow can be spot-cleaned as necessary. For our other pillows, simply remove and machine-wash the outer cover. Spot-clean the foam core if needed.