DELIVERY

No. Door-to-door delivery is at no extra charge.

In most cases, the mattress reaches you within 5 business days*. However, since delivery is done by an independent shipper, sometimes there are delays unrelated to Panda and the mattress may arrive later than 5 days. We at Panda do all that we can to have your product reach you as quickly as possible.

* Business days do not include the order day, rest days, leave days and holidays.

** Excluding exceptional locations where deliveries are carried out to at lower frequency.

You will be notified of the time prior to delivery. You can ask the delivery person to leave the package outside the door, so you don’t have to be at home and away from your work or business.

We reach most locations in the country. For the full list, press here

We work with an independent distributor who delivers to your door.

PAYMENT

We accept credit cards, except for American Express, and PayPal.

Of course. You can pay in up to 12 installments.

After you make your order online, you will get a digital tax receipt to the email address you entered in the order. If the product was purchased for your business, you can use this receipt for a tax refund.

RETURNS

Step 1 – contact us on the website or on Facebook or by phone and make sure you have your order number with you.

Step 2 – after contacting us, we cancel the transaction and send a credit receipt to your email. At the same time, we notify your credit card of a chargeback credited to you. Your account will be fully refunded within 14 days of receiving your cancellation notice.

Step 3 – we contact you to arrange for collection the products from your home.

If you decide to return the product, we will collect the product at our own expense and you incur no charges whatsoever.

This is not necessary. If you decide to return the product, we will take it as is.

If you decide to cancel the order, we send a credit notice to your credit card company. Your account will be fully credited with the amount of the purchase within 14 days of receiving your cancellation notice.

WARRANTY

You need not do anything. The warranty begins automatically on the day the product was delivered.

Yes, absolutely. All the products are under warranty, which varies from one product to another. For more information, press here.

MATTRESS

The mattress is shipped to you packed in a box up to 5 business days* following your order. It is recommended that the mattress be aired out for 24 hours after opening the package.

* Business days do not include the day of the order, weekends, leave days and holidays.

** Excluding exceptional locations where delivery is less frequent.

The mattress is vacuumed-packed, shrunk into a roll and placed in a box for 3 good reasons:

First, shipping a smaller package reduces our costs, which also reduces the price that you pay. Second, a smaller package enables us to ship more mattresses in the same vehicle, thus the impact on the environment is reduced. Third, a smaller package makes it easier for you to move it around your home.

This method of shipping causes no damage to the mattress.

Panda mattresses fit all the types of beds and platforms, including adjustable beds.

Our mattress was designed to provide the best sleep experience also to those with physical conditions. The memory foam contained in the mattress “remembers” your body structure and provide personally adjusted support.

We recommend to let the mattress air out for 24 hours prior to the first use. The purpose of this is to allow the mattress to stretch out to its final size.

Classic – the mattress cover may be removed for cleaning in a washing machine in a gentle cycle without spinning or drying.

Premium – the mattress cover is removable for spot cleaning using a moist cloth, but must not be washed in order to prevent damage in the visco layer contained in it.

Junior – the mattress cover may be removed for cleaning in a washing machine in a gentle cycle without spinning or drying.

The mattress core has a 12-year warranty. For more information on the warranty, please read this.

All mattresses provide a trial period of 100 nights. You can return the mattress up to 100 days from the day of sale and get your money back. For more information, see our return policy.

Beside the Israeli standard, our mattresses are manufactured to comply with US standards, and therefore conform to two voluntary standards: OEKO-TEX, which applies to fabrics; and CERITPUR, which applies to foam. These standard confirm that our products are safe and are free of toxic materials, including suspected materials that are no prohibited.

The mattress is sold vacuum-shrunk. After its unpacking, it cannot be returned to its original packaging and cannot be resold.

According to studies, it takes about 30 to 45 days to get acclimated to a new mattress. Therefore, we suggest to use the mattress for this period and only then decide whether to keep the mattress or return it.

Our mattresses are offered in a wide variety of sizes (metric dimensions):

Single bed: 180*90, 200*90, 190*90 and 200*90. All these sizes fit a child bed or can be used as an extra mattress for friend’s bed. These sizes also fit a two-mattress adjustable bed or a double bed with separate mattresses.

One-and-a-half bed: 190*120 and 200*120

Double Bed: 190*140 (standard double size), 200*140, 190*150, 190*160, 200*160 (queen size) and 200*180 (king size)

MATTRESS TOPPER

Toppers fit all mattress types and sizes.

A topper will add comfort and softness to an existing mattress, but will not do wonders. If your mattress is damaged / contains collapsed sections / broken or protruding springs, we recommend that you visit our mattress page and enjoy a new mattress.

Yes, for children over three years old.

The topper is vacuumed-packed, shrunk into a roll and placed in a box for 3 good reasons:

First, shipping a smaller package reduces our costs, which also reduces the price that you pay. Second, a smaller package enables us to ship more toppers in the same vehicle, thus the impact on the environment is reduced. Third, a smaller package makes it easier for you to move it around your home.

This method of shipping causes no damage to the topper.

We recommend the get the topper out of the box as soon as you get it, so it will expand more quickly to its original shape.

We recommend to air the topper out for 24 hours prior to the initial use.

Classic – the topper cover may be removed for cleaning in a washing machine in a gentle cycle without spinning or drying.

Premium – the topper cover is removable for spot cleaning using a moist cloth, but must not be washed in order to prevent damage in the visco layer contained in it.

A 100-day trial period, so you can return the topper up to 100 days from receiving it for a full refund.

The topper is shipped to you packed in a box up to 5 business days* following your order.

* Business days do not include the day of the order, weekends, leave days and holidays.

** Excluding exceptional locations where delivery is less frequent.

We do. There is no extra charge for delivery.

We are. If you choose to return the topper, we will come to you and pick it up. The return shipping is at no charge.

We offer our toppers in a wide variety of sizes (metric dimensions):

Single bed: 180*90, 200*90, 190*90 and 200*90. All these sizes fit a child bed or can be used as an extra mattress for friend’s bed. These sizes also fit a two-mattress adjustable bed or a double bed with separate mattresses.

One-and-a-half bed: 190*120 and 200*120

Double Bed: 190*140 (standard double size), 200*140, 190*150, 190*160, 200*160 (queen size) and 200*180 (king size)

PILLOWS

Our pillows are designed for all possible positions – prone, face down or on the side – whatever you fancy.

All pillows come with a 30-night trial period. You can return the pillow/s up to 30 days from the day you received for a full refund.

We are. If you choose to return the pillow, we will come to you and pick it up. The return shipping is at no charge.

Hybrid pillow – 15*45*65 cm – the height of the pillow can be adjusted by removing some of the visco flakes until you reach the desired height.

Active charcoal pillow – 12*55*35 cm

Pillow are shipped to you packed in a box up to 5 business days* following your order.

* Business days do not include the day of the order, weekends, leave days and holidays.

** Excluding exceptional locations where delivery is less frequent.

Hybrid pillow – spot cleaning with a moist towel.

Active charcoal pillow – remove the pillow cover and wash in a gentle cycle without spinning or drying.